Job Openings >> Help Desk Technician - Austin, TX
Help Desk Technician - Austin, TX
Summary
Title:Help Desk Technician - Austin, TX
ID:930
Department:Client Care / IT
Description
 
HELP DESK TECHNICIAN – Austin, TX (North)

Why Join Us?

MSB Consulting is a school-based Medicaid billing consulting firm. We assist public schools with claims processing and documentation for medical services provided to Medicaid-eligible special education students. In 2015, we helped our clients receive over $28 million in Medicaid reimbursements, providing much-needed funding back to the school districts that we serve. 

Our purpose is to maximize reimbursement available through the Medicaid to Schools Program while minimizing the administrative burden associated with participating in a way that creates client loyalty. The way in which our company works to achieve our purpose is through our Guiding Principles, which informs everything that we do. We recommend visiting our Guiding Principles page at http://msbconnect.com/Story/#GuidingPrinciples to learn more.

MSB Consulting pays 100% of medical, dental, and vision premiums for employee-only coverage. We provide 20+ paid holidays per year in addition to 10 personal days per year. Other benefits and perks include: profit sharing, 401K with a 4% match, paid lunch breaks for hourly staff, casual work environment, free Gold’s Gym membership, free Amazon Prime membership, free food/drinks, group discounts for Aflac Insurance, Apple hardware, generous stipend for decorating your workspace, game room, and more.   

Learn more about MSB Consulting and our team by visiting our website at http://www.msbconnect.com

Position Overview

We are experiencing tremendous growth and are seeking candidates who can make lasting contributions to our clients, company, and culture, and help us fulfill our company purpose through our Guiding Principles.

We are looking for a dynamic individual to join our growing IT department as a Help Desk Technician to provide client and technical support for our X Logs product. The purpose of this position is to provide real-time support to all users. Our technicians operate within a small specialized team to provide varied customer transactions, including calls, chats and email. Technicians in this position will work closely with other IT team members to research and resolve technical inquires, monitor personal and team operations through our internal CRM, and identify possible improvement in key service areas. Other possible comparable job titles would include: Support Technician, Help Desk Technician, Client Care Technician, IT Support Technician, and Call Center Agent.

Work Location: Austin, TX (North)

Work Schedule: Monday-Friday, 8:00-4:30pm with a paid 30-min lunch (some overtime may be required based on business needs)

Travel Requirements: None required

Compensation: $14.00-$17.00 per hour (commensurate with skills and experience) plus profit sharing
 
Your Impact
  • Assists clients with problem resolution, as needed
  • Responds to client inquiries in a prompt, courteous and concise manner
  • Provide one-on-one chat, real time, and text-based interactive conversation with customers
  • Documents all client interactions within internal ticketing solutions
  • Meets individual performance standards
  • Performs other duties as assigned by management
  • Interact and perform testing with product development team
  • Other duties as assigned
What We're Looking For
  • Minimum one (1) year of customer service experience (strong preference given to call center experience) with relevant professional recommendation(s)
  • High School diploma
  • Ability to type at least 55 WPM (adjusted)
  • Customer service orientation
  • Direct, straightforward, confident, and calm communication
  • Independent and individualistic thinking and behavior
  • Ability to think critically and innovate
  • Determination to achieve results
  • Analytical troubleshooting skills
  • Ability to operate with little to no supervision
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously
  • Knowledge of relational databases like Microsoft SQL preferred but not required
  • Demonstrate and live up to MSB’s Guiding Principles
Interested in joining our team? We are interested in learning more about you. Apply now!

MSB Consulting is an Equal Opportunity Employer committed to providing a diverse environment. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. If you require reasonable accommodation during the application process, please contact us at careers@msbconnect.com.