Job Openings >> Client Relations Administrator - Austin, TX
Client Relations Administrator - Austin, TX
Title:Client Relations Administrator - Austin, TX
Department:Client Relations

Why Join Us?

MSB Consulting is a school-based Medicaid billing consulting firm. We assist public schools with claims processing and documentation for medical services provided to Medicaid-eligible special education students. In 2015, we helped our clients receive over $28 million in Medicaid reimbursements, providing much-needed funding back to the school districts that we serve. 

Our purpose is to maximize reimbursement available through the Medicaid to Schools Program while minimizing the administrative burden associated with participating in a way that creates client loyalty. The way in which our company works to achieve our purpose is through our Guiding Principles, which informs everything that we do. We recommend visiting our Guiding Principles page at to learn more.

MSB Consulting pays 100% of medical, dental, and vision premiums for employee-only coverage. We provide 20+ paid holidays per year in addition to 10 personal days per year. Other benefits and perks include: profit sharing, 401K with a 4% match, paid lunch breaks for hourly staff, casual work environment, free Gold’s Gym membership, free Amazon Prime membership, free food/drinks, group discounts for Aflac Insurance, Apple hardware, generous stipend for decorating your workspace, game room, and more.   

Learn more about MSB Consulting and our team by visiting our website at

Position Overview

We are experiencing tremendous growth and are seeking candidates who can make lasting contributions to our clients, company, and culture, and help us fulfill our company purpose through our Guiding Principles.

We are looking for a dynamic individual to join our growing Client Relations team as a Client Relations Administrator. The Clients Relations team’s purpose is to build positive relationships with school district staff and administration through face-to-face interaction, while driving up provider participation. In order to fulfill the Client Relations team’s purpose, the Client Relations Administrator role will provide administrative support to our field consultants.
Other possible comparable job titles would include: Office Assistant, Administrative Assistant, Department Assistant, Office Coordinator, Office Administrator.  

Work LocationAustin, TX (North)

Work Schedule: Full-time, 40 hours per week (M-F)

Travel Requirements: 5%

Compensation$1,346.15 - $1,538.46/bi-weekly ($35,000 - $40,000/annualized), plus profit sharing

Your Impact
  • Manage Medicaid inquiries from MSB personnel, including but not limited to: address changes, Medicaid eligibility checks, EFT set-up, and new client onboarding activities, such as adding client administrative team contact information to community contact lists, importing staff rosters from latest state participant list, and downloading and importing R&S reports. 
  • Manage and audit quarterly Roster/Participant Lists for Random Moment Time Study (RMTS) and provider participation
  • Manage and audit quarterly client provider training and responsiveness to RMTS
  • Run and distribute maximization reports to Program Specialists on a regular basis
  • Support clients with Certification of Funds (COF) Processing
  • Research and update credentials for service providers
  • Assist with onsite training, including but not limited to: setting up provider relationships and types, sending follow-up email to attendees, and processing sign-in sheets.
  • Assist with sending provider email notifications, as needed
  • Annually import district calendars
  • Attend regularly scheduled status and connect meetings
  • Other duties as assigned 
What We're Looking For
  • Excellent verbal and written communication skills; communicates pleasantly and effectively with clients, state agency representatives, and internal staff
  • Strong multi-tasking and time management skills
  • Strong computer and internet research skills
  • Ability to thrive in a team environment
  • Self-motivated and willing to learn new concepts
  • Positive work attitude
  • Detail-oriented; completes work in a timely manner with effective follow through
  • Strong organizational skills
  • Demonstrate and live up to MSB’s Guiding Principles
Interested in joining our team? We are interested in learning more about you. Apply now!

MSB Consulting is an Equal Opportunity Employer committed to providing a diverse environment. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. If you require reasonable accommodation during the application process, please contact us at