Job Openings >> Program Specialist - Southern New Hampshire
Program Specialist - Southern New Hampshire
Title:Program Specialist - Southern New Hampshire
Department:Client Relations

PROGRAM SPECIALIST – Southern New Hampshire

MSB is a consulting firm that works directly with the Special Education community. We serve school districts across the states of New Hampshire, Vermont, and Texas by helping them increase the Federal Funding brought in through the Medicaid to Schools Program. Our unique company culture and passion allows us to fulfil our purpose which is to lead the charge for the collection of educational documentation to discover and develop students. The MSB way is laid out in our guiding principles. They outline how a member of the MSB Family should engage with our clients and each other. At the end of the day, our Guiding Principles define the type of person we want to work with and ultimately who we want to be.

Our Guiding Principles

Overcomes Fear

Choose a Positive Attitude

Aspire to Lead

Communicate with Integrity

Learn with Humility

Delight Clients

Innovate and Improve

Readily Adapts

Promote Teamwork

Establish Trust

Are Profitable

We are always on the lookout for great talent to join our Client Relations team as an experienced field Account Manager (Program Specialist), to effectively manage a portfolio of accounts in the designated region. The Program Specialist’s purpose is to inspire clients to implement MSB’s best practices.

This role also includes some administrative duties to ensure staff receives appropriate follow up. This is a full-time salaried position with an 80% travel requirement within New Hampshire and Vermont, with regular trips to the Austin, Texas headquarters.

MSB Consulting pays 100% of medical, dental, and vision premiums for employee-only coverage. We provide 20+ paid holidays per year in addition to 10 personal days per year. Other benefits and perks include: profit sharing, 401K with a 4% match, paid lunch breaks for hourly staff, casual work environment, free Amazon Prime membership, free food/drinks, group discounts for Aflac Insurance, Apple hardware, generous stipend for decorating your workspace, and more.

Duties and Responsibilities

  • Provide initial implementation consultation and track progress of implementation with identified CRM.
  • Provide initial and ongoing consultation (training and workshops) of MSB’s X Logs Program.
  • Provide ongoing consultation and procedures to ensure provider participation for paper documentation and electronic imports.
  • Monitor provider documentation participation and utilization using MSB approved Program Intervention methods.
  • Drive maximization efforts for all assigned clients through consultation with district administration.


  • Participate in POD Meetings by identifying top priority districts and documenting progress within identified tracker
  • Assist with Student Audit preparation and responsibilities
  • Provide ongoing consultation to each assigned district on all aspects of the Medicaid to Schools Program and MSB’s offerings
  • Serve as a liaison between the client and other teams within MSB (i.e. CCT, FS, CP, CRA, etc.)
  • Effectively manage the essential relationships for each assigned district, and assess status per MSB’s Client Loyalty Index. Relationships include, but not limited to, Superintendent, Business Manager/Treasurer, Special Ed Director, Clerk / Secretary, Team Leads / Coordinators through consultation.
  • Work closely with Sales Consultants to provide a fluid client transition from sales to implementation (i.e. attend on-site “hand-off” meeting)
  • Investigate and resolve client issues through effective cross team interaction and a deep understanding of the clients’ needs and how that fits into the business strategy

Skills and Specifications

  • Exceptional verbal and written communication skills; ability to communicate pleasantly and effectively with clients (district administrative staff) and internal staff (cross-team)
  • Strong Presentation and Public Speaking Skills consistent with MSB’s approved method of consultation (Inspirational Speaking Matrix)
  • Proficient with Computers / Technology (MS Word, Excel, PPT, etc.)
  • Ability to work in a fast paced, self-directed, entrepreneurial environment
  • Positive work attitude
  • Strong Organizational and Time Management Skills – Territory Management
  • Ability to forge strong client relationships through exceptional customer service by establishing trust with the client
  • Demonstrate a confident and professional demeanor
  • Creative thinker with ability to make decisions and solve problems effectively, efficiently and confidently
  • Ability to multi-task
  • Team player
  • Ability to travel by car (80%); valid drivers license
  • Exhibits characteristics of MSB Guiding Principles consistently

Required Education / Qualifications
Bachelor's degree (B.A.) from a four-year accredited college or university and minimum 2 years of field account management experience required.

Compensation: $45,000-$55,000, plus car allowance

Our company provides a benefits package, which includes: approx. 20+ paid holidays per year, 10 personal days per year, 100% employer paid health, vision and dental benefits for the employee, life insurance, 401K with a 4% match and group discounts for Aflac.

Interested in joining our team? We are interested in learning more about you. Apply now!

MSB Consulting is an Equal Opportunity Employer committed to providing a diverse environment. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. If you require reasonable accommodation during the application process, please contact us at